Chapter 13 The customer is God.

Zhao Manzhi took Zhuang Youkai's car to Suzhou. Before she could take a deep breath of the air of the Jiangnan water town, she plunged into her non-stop work.

Huanye's hotel in Suzhou integrates the local garden landscape design and is built into a quiet resort villa in the bustling city. It has always been Huanye's flagship project in the mainland. This year's event for Huanye's senior members was also held here.

The farce on social media forced Huanye into a passive situation in public opinion. In order to maintain the relationship with old users, this event, which was always attended by the regional director or the group vice president, was temporarily adjusted to be supervised by Zhuang Youkai himself. The degree of importance is self-evident.

To show sincerity, Zhao Manzhi needs to send an invitation letter in the name of Zhuang Youkai and call to greet him.

In the past, such things were handled by Cynthia. She is well-versed in human relations and has her own set of social skills. Zhao Manzhi was forced to take charge of it before she learned the basics. She could only bite the bullet and face the challenge.

"A luxury hotel like Huanye must have a difficult customer base to deal with, right?"

When Zhao Manzhi mentioned this during a chat, Fang Ling couldn't help but sigh, "I thought that as an assistant, I didn't have to deal with external affairs." "

In fact, it's okay most of the time. Besides, hotel management is a service industry, and being humble is the norm." Zhao Manzhi replied to her, "To be honest, it's incredible that my boss has the personality to be a hotel manager."

"Did Mr. Zhuang send you again?"

"That's a long story..."

The chocolate gift that was prepared for Xiao Ling was now lying in Zhao Manzhi's bag, incomplete. She didn't expect that after all the twists and turns, she would get it back in this form, and Zhuang Youkai's words at noon were really confusing.

What kind of emotion was that? Did she feel a little disappointed when she knew it wasn't for him?

But it was clear that he had ridiculed her with this at the cocktail party before, telling her to give up the idea of ​​"climbing up the dragon and attaching to the phoenix".

"I didn't expect it to be so wrong. But, Manman, do you often have low blood sugar? You didn't eat breakfast properly at school before. I will keep an eye on you in the future."

Fang Ling is indeed worthy of being able to notice the smallest details and show concern. Zhao Manzhi's heart is warm.

"I didn't have this problem when I was a freshman in high school because I didn't know how to diet. Now it doesn't happen often."

"That won't work. I see that you always skip breakfast to catch up. At most, you can buy some instant bread in the dormitory and put it in your pocket when you go out."

"I know, Xiaoling, you are almost as good as my father."

Turning around this corridor is Zhuang Youkai's lounge. Zhao Manzhi put away her mobile phone, held the folder in both hands, knocked on the door, and went in after getting permission. She saw Zhuang Youkai talking on the phone with one hand in his pocket under the rustling parasol leaves.

His eyebrows and eyes were soft, and the spring ice had melted away.

Zhao Manzhi's steps stopped, and her voice was carried by the wind. It was gentler than she had ever heard before, and even a little strange. Zhuang Youkai always gave people the impression of being arrogant. Who could make him so kind?

"Thank you for your trust in Huanye over the years. I'll be waiting for you in Sucheng."

She was so absorbed in her thoughts that Zhuang Youkai hung up the phone and called Zhao Manzhi twice before she came back to her senses. She handed over the folder and reported the results truthfully, "Those with crosses clearly stated that they could not attend, and those with circles were unable to get through or told to call back later, which is less than 10% in total. The rest of the customers have been greeted in place according to your requirements."

Zhuang Youkai glanced at them and nodded, "Okay, I'll follow up with the rest."

"Okay."

She should have left tactfully, but she was really curious and hesitated to leave. Zhuang Youkai looked up and found that he was still in front of him. He frowned and asked her, "Anything else?"

"Boss, can I ask you a question?" As soon as he said this, it was a sign of acting first and asking for permission later. It didn't matter whether he agreed or not, "Who...are you talking to on the phone?" 

The girl looked at him with a pair of bright eyes without any scruples, which seemed a bit naive and stupid. Zhuang Youkai raised his eyebrows slightly, met her gaze, and said calmly, "Customer." 

"You are so polite when talking to customers." Zhao Manzhi muttered softly. 

"Let me ask you, what is the first lesson for a wine steward?" 

"The customer is God." 

Zhuang Youkai hummed lazily, "You know this, how could I not know it?" 

"That's not what I mean..." 

"What do you mean then?" 

Who told you to act so arrogantly? If I had known that I would be so polite to Huanye's customers, I would have come to stay at the hotel once after the internship, even if I emptied my coffers, to experience Zhuang Youkai's top-notch service. 

Zhao Manzhi pouted, "It's nothing. I thought the other person was a big shot, so you would be so polite." 

"In a sense, you're right." He didn't have the time to smile at everyone, but for the sake of the Huanye membership event, he put aside his face to ask for favors, "But the most important thing in the service industry is to put people first. Once you are in this position, no matter what your usual personality is, you must put on a kind cover." 

When he took over the hotel, his grandfather repeatedly reminded him of this. But Zhuang Youkai thought that human relationships are nothing more than profit-making. Since the people staying in the hotel paid for the room, they should be attentive, that's all. 

The old man said that he wanted him to take over his elder brother Zhuang Youlin's business, but for a long time he only let him go around in the hotel business, saying that he was not tempered enough. He still didn't understand how much was enough, and how to be humble and humble? 

Having said all, Zhao Manzhi pondered for a long time, and finally shook her head slowly, "It is true that the service industry emphasizes people-oriented, but isn't the starting point of people-oriented the people themselves?" 

Being able to consider, sympathize, and think from others' perspectives is the core of this four-character motto. She raised her fair face, like a hibiscus blooming on a branch, "When you can really put yourself in other people's shoes, you won't feel that kindness is forced." 

Zhuang Youkai's expression moved, and before he could say anything, the knock on the door sounded again. He walked past Zhao Manzhi and responded, "Come in." 

Zhao Manzhi knew that this meant the conversation was over, and she bowed, "I'll go out first." 

Lin Zhuowen came forward, and Zhao Manzhi saw him and whispered hello. 

Lin Zhuowen nodded and passed by her. He always had a smile on his face, and it was rare for him to look so worried. Zhao Manzhi couldn't help but take a few more glances. When she reluctantly closed the door, she vaguely heard Lin Zhuowen ask in Cantonese: "Are you a lunatic?" 

This Gavin was finally getting better. He actually dared to point at Zhuang Youkai's nose and scold him. 

She was really curious and wanted to hear something more by sticking to the door, but the sound insulation was too good. She almost embedded herself in the door panel and still heard nothing. 

"What are you doing?" She 

was already doing something wrong, and the unexpected voice almost scared her to death. Zhao Manzhi hurriedly lifted her hair, pretended to be calm and looked up, and made up an excuse: "Looking for something." The 

one who was looking for trouble was a woman, with neat short hair and a slender neck, which made the pair of exaggerated earrings even more eye-catching. For some reason, she exuded a fierce aura of ill will, but Zhao Manzhi didn't feel scared. 

She stood up straight, smiling and replied politely, "Are you looking for Mr. Zhuang? Mr. Lin just went in, so you may have to wait a while."

Jiang Yu looked at the famous Mandy from head to toe. She was indeed so beautiful that she could almost make her debut on the spot. More importantly, her attitude was neither humble nor overbearing, which was rare even in the circle she had been in for a long time.

"Then I'll wait for him." Jiang Yu sat down with her skirt smoothed, her long legs crossed, and looked at her lightly, "Are you Akai's new assistant?"

Zhao Manzhi was surprised, "Do you know me?"

"I've heard of you." Others didn't know what happened to Wang Huainan at the last cocktail party, but how could the organizer Jiang family not know? Zhuang Youkai was not a person who loved to do things for justice, but he was so angry for his beloved, how could people not be curious.

Jiang Yu narrowed his eyes and raised the corners of his lips, "Miss Zhao, if you are not busy, please talk to me. Zhuo Wen is a chatterbox, and it is the most difficult to wait for his report every time."

"It's my honor."

There are indeed a few unimportant tasks to do at the moment, but considering that as an assistant, entertaining guests for Zhuang Youkai is also part of her job, Zhao Manzhi still did not refuse.

The identity of the visitor was not yet clear, but judging from the intimacy of the language used towards Zhuang Youkai and Lin Zhuowen, they were most likely relatives and friends who had a lot of interactions, so this was even more neglectful.

She took out a pot of seasonal Biluochun from the nearest tea room, and placed two snacks on a wooden tray, and respectfully placed them on the small table in the reception room, "Suzhou's special Dingsheng cake and Shuangniangtuan, please enjoy."

"Thank you." Jiang Yu thanked him politely, but he was too lazy to raise his hands, "This sudden incident, you should not be busy, right? Even Akai risked his face, which shows that it is indeed a big deal." "

I don't know about PR work, but for now, my personal work schedule is not much different from usual."

The intensity of an assistant's work depends on the boss. Zhuang Youkai's trip was urgent, but after coming to Suzhou, there were people to contact him for everything. Zhao Manzhi's work was not much different from usual.

"You're afraid that I might find out your business secrets." Jiang Yu smiled, "Don't worry, I know more than you do."

She took the small teacup and took a sip, "Your President Zhuang looks calm and indifferent, but he's actually very worried about the impact of this matter, otherwise he wouldn't have come up with the idea of ​​stirring up old gossip to divert attention."