Chapter 817 Interlude
After Song Yuanchao's explanation, Sun Yaoliang felt much more at ease and continued to drive forward. After driving about 40 kilometers, the road conditions began to improve and the car speed increased a lot.
Half an hour later, the car arrived at Wei County. Song Yuanchao entered the county and found a relatively busy place to park the car.
After parking the car, the two got out. They had been in the car from morning till now except for the lunch time at noon. The journey was quite tiring. The two got out of the car to stretch their muscles, then found a public toilet to solve their personal problems, and then found a restaurant with more people to eat something.
After dinner, Sun Yaoliang continued to drive. The road ahead was not far, and at around nine o'clock in the evening, they finally entered Shangdu.
Song Yuanchao had never been to Shangdu, but Sun Yaoliang had been. As the general manager of a sales company that had a branch in Shangdu, Sun Yaoliang personally took a train to Shangdu when the branch was selecting a location, and stayed there for several days . He was much more familiar with Shangdu than Song Yuanchao.
Following the location on the map, they easily found the hotel where they were staying and parked the car in the hotel parking lot. The two of them entered the hotel with their luggage. When they arrived at the hotel, Sun Yaoliang went to check in while Song Yuanchao rested in the lobby. However, he had just sat down and hadn't even finished smoking a cigarette when he heard Sun Yaoliang's angry voice coming from the front desk.
"What's wrong?" Song Yuanchao was stunned. He threw the cigarette into the ashtray beside him, stood up and walked over with his luggage.
"What's going on! The hotel actually said there are no rooms available." Sun Yaoliang said angrily to Song Yuanchao who was coming over.
"No room?" Song Yuanchao frowned. "Didn't we book a room in advance? How come there is no room?"
"Ask her!" Sun Yaoliang pointed at a young waitress at the front desk.
"I'm sorry, we really don't have any rooms. We originally had rooms, but we had a temporary reception today, so all the rooms were booked out, so..."
"Wait!" Song Yuanchao interrupted the waitress before she finished speaking: "You mean the hotel has given the room we reserved to someone else?"
The little girl looked very embarrassed and nodded with a red face.
"You are talking nonsense!" Sun Yaoliang said angrily, "We have booked our room in advance and paid for it in advance. Why are you giving up the room? Where is your leader? Let your leader come over!"
"I'm sorry... I'm so sorry... I... I..." The little girl probably encountered such a thing for the first time and was a little at a loss for a moment.
If it was just an ordinary person, it would be fine, but whether it was Sun Yaoliang or Song Yuanchao, both of them were dressed differently, and their temperament was not that of ordinary people. Besides, this hotel was the best hotel in Shangdu, and the people who could stay in this hotel were certainly not ordinary people.
Today was just a coincidence. Generally speaking, such hotels are usually not fully booked, and Zhongyuan Province is not a developed coastal area, so there are few foreign businessmen. But today was different. Shangdu hosted a group of cadres from other provinces, so there were many more people staying temporarily than usual. In addition, although Song Yuanchao and his friends had booked a room long ago, because they arrived late, the hotel probably thought that Song Yuanchao and his friends would not come so late, so they directly arranged the originally booked room.
"This matter has nothing to do with you, and you can't take responsibility. How about this, you go find your manager. I think there should be a person in charge in your hotel. Let him come over and talk." Song Yuanchao didn't waste any words with the girl. The other party was just an ordinary employee, not the leader of the hotel, so how could she make any decision?
All right, I drove all day from Jinling to Shangdu, and originally planned to take a good bath and rest early in the hotel, but I didn't expect such a thing to happen. Song Yuanchao was experienced in society, and he understood the situation from the little girl's words, but this kind of thing happened to Song Yuanchao, and he was naturally very unhappy, and he couldn't help but speak with a hint of seriousness.
The girl seemed to want to explain to Song Yuanchao and ask him to check in at another hotel. But when she looked up and felt Song Yuanchao's stern expression, she felt guilty again. She nodded and said she would go find her boss, then said hello to another waiter at the front desk and left in a hurry.
"The service here is so bad. I don't know what's going on. How can such a thing happen?" Sun Yaoliang said unhappily.
"Okay, let's wait until the hotel manager arrives." Song Yuanchao patted Sun Yaoliang on the shoulder . The two of them leaned against the front desk, smoking and waiting patiently.
After a while, a middle-aged man in a suit followed the receptionist girl and came over. He had a nameplate on his chest and looked like the leader of the hotel.
"This is our Manager Xu." When the girl came up to Song Yuanchao and the others, she introduced them first.
"Hello, hello, I am the manager of this hotel. My surname is Xu. What are your names?" Manager Xu greeted Song Yuanchao and Sun Yaoliang with a smile on his face.
Song Yuanchao was not polite and asked directly why the room that was clearly booked in advance was suddenly gone? He asked for an explanation and asked the hotel to solve the problem as soon as possible and help them check in.
Manager Xu looked a little embarrassed. This was indeed the hotel's fault. According to industry regulations, unless the customer canceled the reservation, the hotel had no right to occupy the reserved room unilaterally. Moreover, Song Yuanchao and his friends had booked the room through the local branch of the Sit Company Sales Company, and had paid the fee in advance. The unilateral breach of contract was entirely the hotel's fault.
Rubbing his hands, Manager Xu explained the situation to Song Yuanchao. The explanation was similar to what Song Yuanchao had just learned. Because there was a temporary reception task today, the hotel did not have enough vacancies. In addition, Song Yuanchao and his friends arrived late, so the hotel thought that Song Yuanchao and his friends could not check in tonight, so they unilaterally occupied their room.
Manager Xu told Song Yuanchao that this was indeed a problem with their hotel work. As the person in charge of the hotel, he suggested that Song Yuanchao check in at another hotel first and wait for the hotel to arrange a new room for them tomorrow at noon. At the same time, the hotel will give a certain amount of compensation and exempt Song Yuanchao and his friends from one day's room fee, hoping that they can understand.
"Is this your explanation and solution?"
"Yes, please understand." Manager Xu said to Song Yuanchao and others.
"What if we don't understand? What if we don't accept it?" Sun Yaoliang asked back with a cold face. He would never accept such an explanation and solution. It was simply a joke!
They entered the mall after nine o'clock, drove the car to the hotel and parked it in the parking lot, and then came in to check in. It has been an hour since then, and it is now after ten o'clock.
Shangdu is not a coastal area. Even in coastal cities, such as big cities like Shanghai, there are basically no people on the streets after 9 o'clock in the evening, not to mention Shangdu in the inland.
Finding another hotel to stay in now? Not to mention the trouble it would cause them, it would take a long time to go back and forth. As for the so-called free one-day room fee? It was even more ridiculous. Neither Song Yuanchao nor Sun Yaoliang were short of money, so how could they care about this?
The most important thing is that although Manager Xu spoke with a smile and seemed polite, he actually didn't take Song Yuanchao and his men seriously at all. He behaved like a typical bureaucrat and had not shown any sincerity from the beginning to now, which made Sun Yaoliang even more dissatisfied.
"There's nothing I can do if you don't understand. This is your business." Manager Xu replied with a smile, looking helpless.
At this point, how could Sun Yaoliang hold back? He immediately started arguing with Manager Xu, and even Song Yuanchao showed anger on his face.
Just as the voices from both sides were getting louder and louder, three people came down from the elevator in the corridor. Judging from their attire and demeanor, they were obviously cadres.
When they got out of the elevator and walked towards the lobby, they heard Sun Yaoliang's harsh rebuke to Manager Xu. One of the middle-aged men couldn't help but frowned, looked towards Song Yuanchao and the others, and asked a young man next to him what was going on? This is not a vegetable market, why are people quarreling here?
The young man said he would go to find out the situation and walked towards Song Yuanchao. At this time, another young man who came down with the middle-aged man also looked towards Song Yuanchao. When his eyes stopped on Song Yuanchao, he couldn't help but exclaimed, and then said a few words to the middle-aged man. The middle-aged man was stunned and asked for confirmation. When the other party said that he was sure he was not mistaken, the middle-aged man looked at Song Yuanchao and then walked over with his people.
When the middle-aged man walked over there, the young man who had just passed by had already stopped the quarrel between Manager Xu and Sun Yaoliang and asked with a cold face what happened. Just as Manager Xu was about to explain to the young man, the middle-aged man and his group also came over.
"Secretary Ma, why are you here?" Manager Xu was startled when he saw the middle-aged man. He didn't bother to continue explaining to the young man and hurriedly stepped forward to apologize to Secretary Ma: "I'm sorry, Secretary Ma, I will finish my work soon, you..."
"Xiao Xu, right? How can you work like this? The organization puts the hotel in your charge to show their respect for you. The hotel is a service industry. As a hotel manager, how can you treat guests like this? No matter how the problem happened and where the responsibility lies, your action of arguing with the customer just now has deviated from the requirements of the service industry!" Secretary Ma scolded Manager Xu right from the start. Manager Xu was stunned and looked extremely embarrassed, but at the same time he apologized repeatedly, saying that he had not done his job well, let down the leader's trust, and that the leader's criticism was right.
Then, Secretary Ma did not ask Manager Xu, but spoke very kindly to Sun Yaoliang, who had just quarreled with Manager Xu, and asked him what had happened.
Sun Yaoliang was not a person without tact. Although he did not know what position Secretary Ma held, he could tell from his demeanor and what he had just said to Manager Xu that he was a leader. Moreover, the other party's attitude was very good. Sun Yaoliang greeted Secretary Ma very politely first, and then talked about the cause and effect of this matter.
After Sun Yaoliang finished explaining, Secretary Ma's expression became obviously unhappy. He glanced at Manager Xu sternly, and then apologized to Song Yuanchao and Sun Yaoliang: "I'm sorry, comrades, this is because our hotel didn't do its job well. I apologize to you two on behalf of the hotel."
Then, Secretary Ma asked Manager Xu, "I remember there is a suite on the top floor of our hotel, right? This is the hotel's fault, and the responsibility lies with the hotel. How about this, let's give this suite to the two gentlemen and waive their room charges."
"Ah!" Manager Xu almost thought he had heard it wrong. Secretary Ma wanted to give them the top floor suite? And it was free? Was he hallucinating? How could this be possible?
But when Secretary Ma saw that Manager Xu was still standing there stupidly without any reaction, he repeated it again. Only then did Manager Xu confirm that he was not hallucinating and had not heard it wrong.
