Chapter 576 The most vicious compliment, the anesthetic effect is 'too good'
Why do we put "returning customers" in quotation marks? If you are doing catering, hairdressing and other services, you definitely want to have as many regular customers as possible.
Hospitals are special and are one of the few places where returning customers are not welcome.
The hospital doesn't mind it, at most it will have a bad reputation, but the patients and their families don't mind it!
Because the patient got sick again just a few days after being treated here, what kind of illness does your hospital treat? Did you deliberately leave a backup plan? Is your medical skills poor? Was the medicine you gave me fake?
Zhou Can wanted to check the "repeat customers", which refers to patients who have been treated here, and felt that the medical skills and services here are good, so they introduced for treatment.
Recently, he has clearly felt that such "repeat customers" are becoming less and less.
This shows that the reputation of the emergency department is declining.
The best doctor treats diseases that have not yet occurred, the middle doctor treats diseases that are about to occur, and the worst doctor treats diseases that have already occurred.
As an excellent doctor, Zhou Can always believes that prevention is better than cure.
Now we have discovered that there are bad signs in the emergency department's operating room. If we wait until the situation has cooled down before dealing with it, we will be passive.
The best way is to act decisively, find the problem immediately and solve it.
He has been the deputy team leader of the operating room for some time. Apart from continuing to display extraordinary talent and ability in surgery, his management skills are still somewhat lackluster.
His promotion to deputy team leader of the operating room as an exception by the department had already caused dissatisfaction among some people.
However, a few nurses under Zhou Can used the tactic of killing the chicken to scare the monkeys and suppressed Doctor Fu Chachun. Since then, no one dared to jump out and make trouble again.
As time went by, some remarks unfavorable to Zhou Can began to circulate within the department.
One of the most unfavorable mainstream opinions is that Zhou Can can only perform surgery and is only suitable for treating diseases, but not for management or scientific research.
This is absolutely murderous and heartbreaking.
For a genius like Zhou Can, the most vicious insult is not to criticize his poor medical skills or his bad character, because he is not afraid of attacks on these two aspects. His surgical and diagnostic abilities are obvious to all.
His noble medical ethics are widely recognized by medical staff, patients and their families.
To him, the most vicious remark was to praise him for only being able to treat illnesses.
If he is really labeled as such, he will be blackmailed for life. He will be just an ordinary doctor until his death, at most a chief physician.
He is not eligible for any senior administrative position.
Zhou Can didn't want to find out who spread such vicious and heart-piercing words. He couldn't find out the reason.
Because the emergency department now has nearly a hundred medical staff, it is too easy to spread irresponsible remarks. As the saying goes, good news doesn't go out, but bad news travels a thousand miles.
There is no need to deliberately fan the flames of the rumors that this Tuya celebrity lacks management skills; some jealous people will be very happy to spread them everywhere.
The greatest evil of human nature is that we cannot bear to see others living better than ourselves.
Zhou Can has always been successful in his career, like a dazzling pearl, and others can basically only look up to him.
Even Zhou Can's two medical assistants, who have a very close relationship with Zhou Can, believe that in the dead of night, or when they saw Zhou Can shining brightly, they had felt envy and even jealousy in their hearts.
It’s just because they have a deep emotional foundation with Zhou Can that they won’t try to frame him.
Their interests are deeply intertwined. When Zhou Can is attacked, they will spontaneously protect him.
But it is hard to say about other colleagues in the department.
There is always a small group of people who are mean but sweet-mouthed.
The best way to break vicious rumors is not to argue with others, but to prove them with practical actions.
This time, Zhou Can had an early insight into the problems in the operating room, which was a great opportunity to break the rumors.
He did not immediately announce that he had discovered something wrong with the operating room.
Publicizing a problem as soon as it is discovered does not reflect how good his management skills are. Apart from a brief moment of showing off, it will only make his superiors wonder if he has lost his head.
A truly high-level leader always has a calm face and a fearless mind.
After discovering a problem, do not show any emotion, secretly conduct an in-depth investigation and understanding, identify the root cause of the problem, and then find a solution. This is a smart management method.
To find the root of the problem, we must start with the surgical patients.
This matter is neither difficult nor easy.
Because the hospital has a regular follow-up for most surgical patients.
This return visit will be at least once, and maybe two or three times more.
For example, if an orthopedic surgeon has performed a fracture surgery, they will usually make a follow-up call after three months, and then again after six months or a year.
The purpose is to understand the patient 's recovery status and, if any abnormality is found, to remind the patient to go to the hospital for a follow-up examination in time.
Zhou Can is familiar with most of the girls at the emergency nurse station.
Many people call him "Brother Can" when they see him, and they are very intimate with him.
After get off work, Zhou Can went directly to find Ye Tingting, who had been promoted to head nurse and had assumed a certain position.
After she was stabbed by a frantic family member, the hospital recognized her as a work-related injury.
Since her health was not as good as before after the injury, she was no longer allowed to continue to do high-intensity front-line work. Instead, she was gradually promoted to the second line to do some management work.
Why was it promoted to the second line instead of retreating to the second line?
That's because the front-line nurses work very hard but earn very little. After being transferred to the second line, they can get a living by directing the work of ordinary nurses. The key is that their salary is much higher than that of ordinary nurses.
Therefore, the nurses are very eager to be transferred to the second-line work.
They call entering the second line a promotion.
In fact, it was indeed a promotion and salary increase.
However, there are only a limited number of second-line positions, and hospitals cannot afford to keep idle people. Many front-line nurses, seeing no hope of promotion after reaching the age of 35, will choose to change careers or become full-time housewives.
Most smart women still hope to have a job of their own and don't want to ask men for money.
Otherwise, you will feel too insecure when you get old and lose your looks.
Without a career of your own, your status in the family will often be very low.
Most people will choose to change careers and find another job.
Ye Tingting's promotion to the second line can be considered a blessing in disguise.
When it comes to her promotion, Zhou Can was a great help.
Because it is very difficult to be promoted to the second line, unless you can be awarded the title of associate senior professional, then it is relatively easy. But how many nurses can be awarded the title of associate senior professional?
After all, they are only a minority.
For more ordinary nurses, working hard to be promoted to head nurse, they have basically reached the top.
Head Nurse Niu Lan has almost absolute say on whether nurses at the nurses station can be transferred to the second line.
When Zhou Can went to the Provincial People's Hospital to visit Deputy Director Lu who had jumped from a building and was injured, didn't President Zhu ask someone to give 500 yuan to Zhou Can and ask him to take it to Deputy Director Lu?
Because the five hundred yuan was placed at the nurses' desk, Head Nurse Niu naturally knew about it.
Since then, Head Nurse Niu has always believed that Zhou Can has a close relationship with Dean Zhu, and has taken special care of Zhou Can.
With this relationship, Zhou Can's words in front of Head Nurse Niu were very effective.
Seeing that Ye Tingting was a little weak after recovering from her injury, he casually mentioned it to Nurse Niu.
Not long after, Ye Tingting told Zhou Can with great surprise that she finally didn't have to run around the observation room and the emergency room anymore. Director Niu transferred her to the backstage to do patient maintenance and return visits.
At first, Ye Tingting didn't know that it was Zhou Can who said hello for her.
Later, in order to express her gratitude, she invited Head Nurse Niu to dinner and gave her some "local specialties" from her hometown. Only then did she learn from Head Nurse Niu that it was Zhou Can who helped her to say hello.
Head Nurse Niu also comforted Ye Tingting, telling her to work in the position of patient maintenance and follow-up first. If she is not satisfied, she can be transferred to a better second-line position when it becomes available.
Ye Tingting was so happy that she almost fainted on the spot.
For a head nurse with no connections or background, she was lucky enough to be promoted to the second line.
This is a good thing that I never dared to think about before.
Now, it’s not enough that she has been promoted to the second line. From what Head Nurse Niu said, if a better second-line position becomes vacant in the future and it is suitable for her, she can be transferred to an easier position.
Ye Tingting was extremely grateful. Zhou Can was so good to her.
I helped her so much without even saying a word.
Helping her without expecting anything in return is the real great favor.
Since then, Ye Tingting has become one of Zhou Can's most steadfast allies in the emergency department.
Sometimes, the foundation of a department or a unit is laid bit by bit.
As long as you gradually gain a few die-hard supporters, your position in that unit will basically be stable.
Zhou Can's position in the emergency department and cardiothoracic surgery is deeply rooted.
There are not just one or two hardcore supporters, but a large group.
"Sister Ting, you haven't gotten off work yet!"
Zhou Can walked over and greeted Ye Tingting.
Even at this time, she is still carefully sorting out the patient's information. Her work is much easier than that of ordinary frontline nurses, but the workload is still relatively large. And it requires sufficient patience and carefulness.
New patients entering the emergency department every day need to be registered in a timely manner.
Of course, this does not require manual filling out of the ledger, just copy and organize it into a table on the computer.
Then she needs to check the follow-up list to ensure that every patient who needs a follow-up can get a follow-up in time. If they recover well, they can be checked. If there are problems, they need to be carefully recorded, and some need to be reported to the doctor for further processing.
"Oh, it's you!"
Ye Tingting looked up and saw that it was Zhou Can, and she immediately smiled brightly, as happy as if she had seen a relative.
"I want to get a copy of the follow-up data of surgical patients in the past three months, especially the data of patients who were dissatisfied with the follow-up."
Zhou Can didn't need to be polite with her, he could just speak directly.
"No problem. Should I print it out or email it to you?"
She answered readily.
“Send it to my email!”
Zhou Can thought it would be more convenient to send it to an email for review and statistics. Then he could just print it out when needed.
"I'm going to go check on the ward first. Just send it to me when you're done. Thanks!"
He is a very busy man and has a lot of things to do every day.
"Why are you being so polite to me? You're being so formal!"
She complained in dissatisfaction.
Zhou Can smiled and waved his hand, then went to make rounds.
In the emergency inpatient ward, Zhou Can was extra attentive this time, unlike in previous ward rounds.
In the past, when he made ward rounds, because there were a large number of beds and time was limited, for those patients who were in normal condition, he would basically just ask a few simple questions and then check the next bed.
Only when encountering patients with abnormal conditions will we conduct detailed investigations.
This clear distinction between details and omissions in ward rounds is commonly used by chief physicians and deputy chief physicians.
They are as busy as Zhou Can, and even if they only have to make rounds once or twice a week, it is still a big burden for them. Ordinary patients, even from hospitalization to discharge, have no chance to see the chief physician.
The hospital has a three-tier responsibility system.
Matters that interns and residents cannot resolve should be reported to the resident physicians.
If the resident cannot solve the problem, he/she should report it to the attending physician.
If the problem still cannot be solved at the attending physician level, or if you are not sure about how to treat the condition, you can report it to the associate chief physician or chief physician.
It is the implementation of this grading system that allows chief physicians to squeeze out more time and energy to focus on dealing with some difficult and high-level patients or critically ill patients.
When Zhou Can found Bed 1 in the Emergency Surgery Department, he did not just ask a few questions and then skip to the next step as usual.
Instead, he walked directly from the foot of the bed to the side of the bed.
"Girl, I remember you did a syndactyly, right?"
"You remember it very well."
She nodded somewhat flattered.
Basically, most of the inpatients know that Zhou Can is a famous doctor in the emergency department. Family members and patients love gossip the most, both men and women.
They don't need to be taught which doctor has better medical skills and which doctor is the director; they all know it clearly.
“Is today the second day of surgery?”
"Yes! I had the surgery yesterday morning at about 11 o'clock. I originally wanted to ask you to do the surgery for me personally, but the nurse who received the consultation told us that your surgeries were fully booked. She also told me that this was just an ordinary minor surgery and it would be almost the same no matter which doctor did it. I thought that Tuya is a famous hospital in the province and everyone said that the medical skills here are excellent, so I agreed."
She looked at Zhou Can with great respect.
She felt a little regretful that Zhou Can couldn't perform the surgery on her personally.
But it can be seen that this is an optimistic girl.
He should be around eighteen or nineteen years old.
"Thank you for your trust in our hospital and thank you for trusting me. Did you feel anything unusual after the operation? For example, severe pain or something like that?"
Zhou Can feels particularly happy every time he hears that a patient comes to him specifically for surgery.
This heavy trust is also the greatest encouragement to him.
Many patients who had undergone surgery by him did not look down on him because he was young or not a director or professor. After they recovered from the surgery, as long as they felt that the surgery was effective, they would recommend Zhou Can to their relatives and friends.
This kind of accumulation of word-of-mouth is something every doctor likes.
"Well... there wasn't any severe pain. I just felt that my right toe was still a little numb. Your big hospital is different. The anesthetic is very effective. I heard from others that the pain will start to occur at most five or six hours after the operation."
The female patient was very naive and thought that the anesthetic was very effective, which was why she felt numb all the time.
Just one sentence made Zhou Can break out in a cold sweat.
If she hadn't stopped to ask carefully, she would probably have waited until she was discharged from the hospital to report this to the doctor.
"Normally, the effect of anesthetics doesn't last that long. Let me check you out."
He carefully loosened the gauze wrapped around the patient's foot.
This surgery involves separating two toes that have grown together. The difficulty of the surgery depends on the degree of the deformity.
