Chapter 349 Don't Stare at Me Like That
Li Yuanding’s price was a bit high. On the one hand, he didn’t want to compete with others in price reduction, and on the other hand, he didn’t want to sell so many at once.
To put it bluntly, the service industry requires persistence, and service experience needs to be accumulated bit by bit.
Even though Qingtian Group now has a complete training system, it is still not enough.
This bowl of rice needs to be eaten bit by bit.
Besides, he doesn’t have much money now to support the rapid expansion of the entire service system, so he has to wait until next year.
He now has more than 20 billion in his personal account, the rest is in the company, and almost all of it has been spent.
Building a service system is very expensive, and before it is further improved, all the money spent is wasted.
For example, if you buy a Qixing car, you will become a user of the company and will enjoy high-quality services for ten consecutive years, with an annual service cost of 30,000 yuan.
Services include: medical channel, education channel, procurement channel, consulting channel, and employment channel.
With the medical channel, service specialists can help customers make appointments for some scarce medical resources, such as the nine-valent vaccine, some hard-to-get specialist clinics, or help with major diseases.
The education channel can help children enroll in school, explain relevant education policies to parents, and even hire special tutors for children.
The purchasing channel is also easy to understand. For example, if a user wants to buy Moutai but cannot get it, the service specialist can help him get two bottles of Feitian for free every year at 1499 yuan. For example, if some new products are released but the purchase channel is unknown, it can be entrusted to the service specialist.
The consultation channel can mainly help answer some questions. For example, if you want to travel to a place but are too lazy to make a plan yourself, you can ask a service specialist for help, and you can also arrange accommodation, food, and consumption in advance.
The employment channel requires service specialists to run errands.
For example, if you want to send a gift but it is not convenient to carry it directly, you can agree on a location and ask the service specialist to deliver it to you.
Confession is also OK.
Even in the middle of the night, you can ask the service specialist to deliver a pack of cigarettes, a box of condoms, or a takeaway to your hotel.
Although some of the things here can be found on the Internet, don't ignore a person's laziness or his hands-on ability.
These services are just general summaries. We need to set up relevant departments, prepare relevant items in advance, and improve the quality of service personnel.
It is suitable to improve when the scale is small, and only when the scale is large can you make money.
Once the car service is established, many other things can be derived from it.
For example, doing tourism projects, or attracting traffic to the BiXin Mall.
To put it bluntly, once everyone gets used to this kind of service, they can go to any hospital Li Yuan wants them to go to.
You can tell them where to travel, which hotel to stay in, and which restaurant to eat at.
As long as users are satisfied with the service, you can still make money in other areas.
After all, when you go to the hospital, the only thing you care about is whether the disease can be cured and whether you can have psychological comfort when you are most anxious. The price is secondary.
The same goes for traveling. Most people would rather spend money to enjoy themselves and know clearly where their money is going, rather than being ripped off everywhere and spending money to suffer.
Even if you want to find a partner, we can quickly bring some men and women to match you.
This service system is huge and, if it can be put into operation, it will not be eliminated for at least a hundred years.
Who can say for sure that other industries will still exist in a hundred years?
Distributing wealth through the service industry is much better than taking billions to advertise on major platforms.
After all, service requires seeing something. If they don’t see sincerity, no one will believe you.
It can be marketed without any need.
Marketing will only become more and more unscrupulous. After they trick you into buying it, who cares whether you live or die? The money cannot be allocated at all.
The salary of a service specialist is very high because there are many things to learn. The current tentative monthly salary is around 20,000.
If the salary is not high, problems are likely to occur during the service process.
If the salary is high but there are attitude problems, it means that you are not suitable for the company and will be directly blacklisted in the future. You will never be hired in the service industry of Qingtian Group.
After all, every employee was trained by the Qingtian Group at great cost. If they receive high salaries but still have attitude problems, the impact on the service reputation of the Qingtian Group cannot be restored by hundreds of thousands or millions of dollars.
Before signing a formal contract, there must be a three-month assessment.
But human nature can never be accurately grasped, and such things are still unavoidable, so we must be prepared in advance.
This kind of thing, even if someone in the world wants to do it, may not be able to do it.
Because if you don’t invest 100 billion, you will never know the result.
There is no such high threshold in any industry in this world.
Even if it is just a lithography machine, spending tens or hundreds of billions can make a difference. In this case, 100 billion is just a drop in the bucket.
Only Li Yuan can do it.
He bet half of his worth on it.
Li Yuan drove his car but did not go home. Instead, he came to the building where Song Jiajia lived.
I called Song Jiajia, and after a while, Song Jiajia came down in the elevator.
Song Jiajia is already pregnant and has gone to the hospital for a check-up a long time ago. The due date is in February, which happens to be the Chinese New Year.
Seeing the car Li Yuan was driving, Song Jiajia's eyes lit up: "Is this the new car to be released? It's very impressive."
"You'll know how good it is only when you sit on it. The appearance is just a visual effect."
Li Yuan pushed open the back door and let Song Jiajia sit in.
Then he drove out of the garage, drove around the neighborhood, and finally returned to his own garage.
I invited Song Jiajia to come over for dinner tonight. After all, we haven’t seen each other for a long time, and it would be wrong not to see each other.
Along the way, Song Jiajia was talking about cars.
"I heard that electric cars have a strong sense of frustration, the riding experience is not good, and it is easy to get carsick. Why didn't I experience that today? The car felt very calm."
Li Yuan said: "It's because of the design. The jerking feeling of electric cars comes from too much power and too fast acceleration. It takes a few seconds for the internal combustion engine to output all its power, but the electric motor outputs power in an instant. The solution is also very easy. Either you work on the auto parts to increase the buffer, or you work on the algorithm to reduce the power output at the moment of starting. This mid-to-large sedan basically takes both approaches, but the small sedan only has the algorithm optimized, and it only takes 3.9 seconds to accelerate from 0 to 100 kilometers."
Song Jiajia nodded. "The interior of the car is also very luxurious. I feel that it can't be compared with fuel-powered cars worth two or three million. I took a look and found that they are all products from small manufacturers, aren't they?"
"Being a small manufacturer doesn't mean the quality is poor. In fact, the raw materials of many international brands are shipped from our country. It's just that there is not much profit in selling them on weekdays, and the quality of the counterfeit products on the market is poor, so it creates a stereotype."
“You want to support domestic manufacturers?”
"I've already invested in it, so even if there's a profit, I'll keep it in my own hands."
"It's almost a closed loop..."
“Closing the loop is a must.”
As they chatted, the two of them arrived at the door.
Li Yuan opened the door, pulled Song Jiajia in, and settled her on the sofa before continuing what he had just said: "Almost all sales platforms now, whether online or offline, have a lot of problems. Online sales platforms, such as Pinxixi, Alibaba, Dongzi, and the ByteDance that has only risen in the past year or so, basically have no consumer experience. Buying expensive things is no different from buying cheap things from others. Buying cheap things is easy to step into traps and make yourself sick. Online sales platforms have entered a stage where they are worse than others, with routines and marketing methods emerging in an endless stream... It's similar offline. Chain restaurants have uniformly started using pre-prepared dishes, and they are still the kind of pre-prepared dishes of very poor quality. Internet celebrity brands pass on the marketing costs, and it is almost difficult to buy products that meet your needs..."
Song Jiajia agreed with what Li Yuan said.
She usually shops online and searches for the same product, but the prices vary.
According to normal people's thinking, they will definitely buy the one with the lowest price.
But when I got it, I found that it was far from what I expected.
If you choose the highest price, even if the product is of good quality, you will feel that you have been cheated.
Not to mention that there is a high probability that the quality of the one you get is no different from the lowest priced one, which means you are doubly cheated.
To the extent that she rarely buys things online now. If she can find a substitute in BiXin Mall, she will buy it there. If she can’t find a substitute, she will go to an offline store to buy it.
Li Yuan continued, "From the short weight of street vendors to the overcharges at tourist attractions, as well as various traps in the service industry, intermediary traps, and marketing tricks... I feel that consumer credibility will disappear completely in three or four years at most."
Song Jiajia: "So you want to open a BiXin mall?"
"It's not just BiXin Mall. I don't want deflation to happen in China. Even if it happens, it can't happen to me. I have to make money. If I don't make money, how can I support you? What if I have no money, won't you run away with others? What if others beat my baby?"
Li Yuan was serious at first, but later he started to become frivolous.
Song Jiajia laughed, but she could also understand the pressure Li Yuan was under.
These tasks are difficult to do, and even the country cannot do them in the face of major trends.
Because the current environment is not good, we need to be more relaxed from a big picture perspective.
If the spring is tightened a little, the economy will be doomed.
Song Jiajia now has a certain understanding of finance.
She thought it was because Li Yuan's DNA entered her body.
"Some of them have to pay for it, at least for another three or four years. As long as others don't die, BiXin Mall can only survive."
"It's okay, it's okay. Let alone three or four years, even if it's thirty or forty years, I can afford the loss."
Song Jiajia likes Li Yuan's shameless look.
He is always so confident and never changes his expression even when he loses billions.
"Then you will work hard for half a year. When I unload the goods, I will come to work at Bixin and you won't have to worry about me anymore."
When Li Yuan heard this, he immediately stared at Song Jiajia and said, "You won't let me do anything? That won't do!"
Song Jiajia twisted her body and said, "Don't stare at me like that. I'm afraid I can't help it."
